TERMS AND CONDITIONS 2TTOYS
5231XS Den Bosch
CEO: Simone van Nuland-Hak
Why are these Terms and Conditions important to me? These Terms and Conditions are important to you because they apply to all orders that you place with 2TTOYS online, by email and by phone.
We strongly recommend that you read these Terms and Conditions carefully before submitting your order to us.
Right of Withdrawal
1. How does it work?
Who am I placing my order with?
When you make a purchase online, by email or by phone, you are placing the order with 2TTOYS. Any reference to "we", "us" or "our" means 2TTOYS, and any reference to "you" or "your" means you as a customer. References to "I" and "my" in the theme questions do also mean you as a customer and consumer on 2TTOYS Shop. These Terms and Conditions only apply in cases of purchases by a consumer, which is a natural person acting for purposes which are outside his or her trade, business or profession. LEGO and the LEGO logo are trademarks of the LEGO Group ©2016 The LEGO Group.
Can I make a purchase through the 2TTOYS Shop if I am under 18 years old or do not possess full legal capacity?
No, we do not sell products through the 2TTOYS Shop for purchase by children. If you are under 18 years old or do not possess full legal capacity, you may only use the 2TTOYS Shop website under supervision and with the consent of your parent or guardian.
How do I place my order in the online 2TTOYS Shop?
You can select products and add them to a virtual shopping basket via the "Add to Cart" button. If the “Add to Cart” button is not visible, the item is not available.
When am I entering into a binding agreement?
You will have the opportunity to review, correct and delete your data before you place the order. By clicking on the "Buy" button you are making a binding offer to purchase the products you have added to the virtual shopping basket. Once you have ordered your products in the 2TTOYS Shop, we will send you an automatic confirmation of receipt. This does not mean that the order has been accepted. When you place your order with us, you are making an offer to buy, which is accepted by us when you receive a shipping confirmation email confirming the details of the ordered products, your online payment and delivery. It is, therefore, essential that you submit an accurate email address when placing your order. 2TTOYS reserves the right to hold or cancel an order without prior notice or explanation in the event of any matter arising that concerns security or is in breach of any policy or term.
Can I refuse to agree to the Terms and Conditions and still make a purchase?
No, by placing an order you agree to our terms and conditions.
What if the ordered products are not in stock?
We cannot guarantee that all the ordered products are available in our inventory at all times. We may make partial deliveries of products included in the same order when the products can be used separately. We will, of course, bear any additional shipping costs in such circumstances, and you will not be charged any extra costs due to partial deliveries. We will inform you as quickly as possible if a product is not available or cannot be delivered on time. If the product will not be available in the foreseeable future, we reserve the right not to accept your order.
What if I want the products sent to another address?
You can fill in an address other than your billing address. In this case we will not include the price or billing details to the delivery address, since we will assume that the delivery is a gift to the recipient. Your pricing information will be included in your shipping confirmation email.
Should I save a copy of the documents relating to my order?
Yes, we encourage you to print or save a copy of these Terms and Conditions, your online payment information and shipping confirmation email, in case you need to contact us with any questions about your order. The shipping confirmation email will include a copy of these Terms and Conditions. If you notice that any of the information emailed to you is incorrect, please contact us immediately so we can correct it.
How do you process my personal data?
Unless otherwise explicitly opted into by you via a cookie consent, 2TTOYS VIP or 2TTOYS ID sign-up, newsletter sign-up etc, we only collect and store the following data from you in connection with your order on 2TTOYS:
2. How should I understand the prices in the 2TTOYS Shop?
How is the pricing of my order determined?
The pricing of your order is determined by the country in which you receive the shipment. The table below shows the currency your order will be charged in:
Nederland Euro EUR, Arabische Emiraten AED Dirham, Australië Australische dollar AUD, België Euro EUR, Denemarken Deense kroon DKK, Duitsland Euro EUR, Estland Euro EUR, Finland Euro EUR, Griekenland Euro EUR, Hongarije Hongaarse forint HUF, Ierland Euro EUR, Italië Euro EUR, Letland Euro EUR, Litouwen Euro EUR, Lxemburg Euro EUR, Metropolitaans Frankrijk Euro EUR, Nieuw-Zeeland Nieuw-Zeelandse dollar NZD, Noorwegen Noorse kroon NOK, Oostenrijk Euro EUR, Polen Poolse Zloty PLN, Portugal Euro EUR, Slovenië Euro EUR, Slowakije Euro EUR, Spanje Euro EUR, Tsjechië Tsjechische kroon CZK, Verenigd Koninkrijk Britse pond GBP, Zweden Zweedse kroon SEK, Zwitserland Zwitserse frank CHF
Are taxes included in the listed prices? Yes, the prices include all applicable taxes. We do not offer VAT refunds for orders placed online in the 2TTOYS shop.
Are delivery costs included in the prices?
No, delivery costs are not included in the prices. Such costs will be added to your orders. The delivery costs are shown in the shopping bag and in the order review, so you can see the costs before placing the order.
What if the website shows a wrong price?
We do our best to ensure that all prices on our website are accurate. However, errors can sometimes occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or you do not reconfirm the order, we will treat the order as cancelled.
Can prices listed in the 2TTOYS Shop change?
Yes, all prices displayed in the 2TTOYS Shop are subject to change without prior notice.
3. How do I pay?
• Cash when you pick up your order at our warehouse in Dubai (after making an appointment)
• By money transfer to our bank account
• Credit Card
• In some countries you can not choose for a certain payment methode. If so, this method is not available in yout country.
What is the process when I use my credit card in the 2TTOYS Shop?
When you use your credit card, the card will be pre-authorised for payment at the time of ordering. As part of this authorisation process, your bank will place a hold on your account for the purchase amount of the order. The hold will be removed after a number of days determined by your bank.
When will 2TTOYS charge the amount?
2TTOYS will charge the amount before the items are shipped.
Can I use PayPal?
We accept payment by PayPal. If you select PayPal as your payment method, you will be taken to the PayPal website to log in to your account. You will then be returned to the 2TTOSY Shop website to complete the checkout process. Please know that when you select “Check out with PayPal” from the Shopping Bag page, the delivery address you have with PayPal either by default or by choice, takes precedence over the delivery address registered for your account on 2TTOYS Shop. Thus, you must ensure that the PayPal delivery address is the correct address for the delivery of your 2TTOYS Shop purchases. 2TTOYS shall not be liable if the delivery address listed in the PayPal account used by you is not your current or correct address.
Can I use direct debit?
No, this is not possible at 2TTOYS.
Can I pay by invoice?
No, you cannot pay by invoice.
4. How are my orders delivered?
Can I pick up my oder at the Dubai ware house?
Yes you can, make an appointment with Elwin by clicking on the Whatsapp button below:
Where can I get my orders delivered?
We ship from our Dubai warehouse to: UAE, Oman, Qatar, Saudi Arabia.
When can I expect to receive my orders?
Delivery times vary and depend on the address we are delivering the orders to.You can see the estimated time of delivery in the Shipping and Handling section on 2TTOYS Shop.
Will I be charged for delivery costs?
Yes, delivery costs will be added to the prices of the ordered products. You can see the delivery costs in your virtual shopping bag and in the order review. In most cases, your order should arrive within 10 business days (Monday to Friday, excluding Bank Holidays).How will 2TTOYS help me if I am missing a part of a LEGO set?
If your new LEGO set is missing parts or has faulty parts, LEGO replaces these parts free of charge though their Bricks & Pieces service. LEGO strives to make this free replacement available in all countries, but reserve the right to change the availability of the Bricks & Pieces service at any time without prior notice.
What if my orders are delayed?
We make every possible effort to deliver products within the estimated timescales as indicated in your virtual shopping bag and order review. However, delays can sometimes occur due to unforeseen events beyond our control. If your order is delayed, you will be informed of this as quickly as possible. You agree to let us deliver within an additional period of time appropriate to the circumstances. If we fail to deliver the products within that additional period of time, you have a statutory right to cancel your order and terminate the contract and your orders. In such cases you will, of course, receive a refund for the products that you have paid for. If you want to cancel your orders, please contact our Customer Service or see below regarding right to cancel/withdraw.
What if the products are damaged during transport?
If your products are damaged during transport, we will be responsible for such damage. 'During transport' refers to the period during transport until you or someone appointed by you, other than the carrier, have taken physical possession of the products. If you choose to return the products (regardless of the situation), you will be responsible for damage to the products caused during return transport.
5. What if I change my mind and want to cancel my orders? (Right of withdrawal)
Your 14 days Statutory Right to withdraw:
Can I change my mind? Yes, you can change your mind and withdraw from the contract within 14 days of receipt of your product (as further specified below). You do not have to give us any reason for changing your mind. The only exceptions to this statutory right, are: Sealed audio or sealed video recordings or sealed computer software once they have been unsealed after you have received them. This includes but is not limited to video games and DVDs. Products that have been specially made to your specifications or clearly personalised. Subject to statutory local law, gift cards cannot be exchanged for cash. The above does not apply to or limit your statutory legal rights in case of your product being defect/faulty or not as described. For such non-conforming products please see below in section 6 “What if my product is defect/non-conforming?”
In what condition should I return the products?
You are liable for any reduction in value of the products resulting from the handling of the products other than necessary to establish the nature, characteristics and functioning of the products. This means that your refund in the event of withdrawal is reduced proportionately with the reduced value other than necessary to establish the nature, characteristics and functioning of the products. You should be aware that the value will be reduced significantly if you open the packaging and the plastic bags inside the packaging, which will result in a much smaller refund if you want to exercise your right of withdrawal. The same will apply if you do not return the entire product, but only parts of it.
When does my 14 days statutory withdraw period start from:
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party appointed by you (other than the carrier) acquires, physical possession of the products. If you have ordered multiple products in one order and the products are delivered separately, the withdrawal period will expire after 14 days from the day of physical possession of the last product. You should be aware that your right of withdrawal applies only to all items relating to each product. Accordingly, you cannot withdraw from the purchase of certain bricks within a product, but only the product as a whole. To meet the withdrawal deadline of 14 days, it is sufficient for you to send your notification of withdrawal to us before the withdrawal period has expired.
How do I exercise the right to change my mind?
You can do this by sending us a clear statement of your withdrawal by either
i) sending us a letter;
ii) sending us an email; or
iii) contacting Customer Service by phone.
We have provided a template withdrawal form for your use at the end of these Terms and Conditions, but it is not obligatory for you to use that form.
What happens when I change my mind and wish to use my statutory right to withdraw from the contract?
If you withdraw from this contract within the 14 days statutory right to withdraw period, we will refund any sums paid by you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will make the refund as quickly as possible and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is the earlier. We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.
You must send the products back to the return address as provided on the package, and the returned products must be accompanied by a Return Authorisation Number (RA Number). To receive an RA Number please contact our Customer Service. If you return the products without the RA Number, please expect additional processing time.
76 days non - statutory right to cancel/withdraw your order.
We are not giving you an additional 76 days to change your mind and return the products purchased.
Can I exchange my gift card for cash?
Subject to statutory local law, gift cards cannot be exchanged for cash.
6. What if my order from 2TTOYS is defect/non-conforming?
2TTOYS and LEGO are under a legal duty to supply products that are in conformity with this contract. Please contact our Customer Service to determine the best suitable sollution. Please keep any faulty or broken items until you have received your refund or replacement from us. This is important, since LEGO may ask you to return the faulty or broken piece to our Quality Department for inspection. After all, we all want to make sure that the error does not occur again. If we ask you to return something to us ro to LEGO, we or LEGO will pay your shipping fees either upfront or as soon as you have sent us the receipt for the cost of postage, depending on local circumstances.
What should I do if I have a defect product:
If your product is defective upon delivery or during the statutory period of conformity (see above), please contact our Customer Service by the means stated below. Upon contacting Consumer Service please have your order number available to help us identify your order. In case of a refund, we or LEGO will make the refund as quickly as possible and in any event no later than 14 days from the day on which we are informed of your defect product. However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is the earlier (See “how to return” in the section below). We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement. In case of replacement:In case of a replacement we will ship a new product to you with delivery in accordance with the delivery times that follows from these Terms and Conditions. If the product is out of stock (either permanently or temporarily) we will discuss with you if you wish a refund (or if comes back in stock would rather wait for that). In case of repair: Due to the nature of our products, in most cases the cost associated with repairing the product would not be proportional with the costs associated with a refund or a replacement. However, let’s talk about it and we will make an assessment on a case by case basis.
How to return your defect product: We will provide you with a return address and a Return Authorisation Number (RA Number). To receive an RA Number please contact our Customer Service. If you return the products without the RA Number please expect additional processing time.
How to contact LEGO in case of a defect product:
You may contact LEGO by Email: click here.
I am not satisfied after the dialogue with Customer Service with how my claim was handled or resolved - what can I do?
You have the right to submit a complaint about products purchased from us. You also have the right to use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. If we cannot reach a settlement through the Dutch Dispute Resolution Institute, you have the right to submit a complaint to the Consumer Complaints Board.
7. What should I do if I am not satisfied with my order and/or my experience with the 2TTOYS Shop?
If you in general is not happy with your 2TTOYS experience or product (for defects/non-conformity please look above under section 6), please reach to our Consumer Service, and we will try and find the best solution regarding your satisfaction with your order and purchase from 2TTOYS.
8. Are there any other things I should know about?
How does electronic communication between me and 2TTOYS work?
When visiting 2TTOYS or sending emails to our Customer Service team, you are communicating electronically with us. We communicate with you by email or by posting notices on the website. For contractual purposes you consent to receive electronic non-marketing communications from us, and agree that all agreements, notices, disclosures and other electronic communications that we provide satisfy any legal requirement that such communications be in writing. This clause does not affect any statutory rights you might have.
To what extent is 2TTOYS liable?
We assume no liability other than what follows under statutory legislation. Unless provided otherwise by statutory legislation, we cannot be held liable for any indirect or consequential losses, including but not limited to loss of or damage to data through use of any 2TTOYS/2TCOMPANY.
Are the images of the products on the website identical to the products they depict?
The images of the products on our website are for illustrative purposes only. We try hard to portray the items on our website accurately. However, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note that there may be variations in colours dependent on the calibration and settings of individual screens. Attention to detail is very important to us. Still, typing errors can occur. In such cases, we’ll correct the error so that the information that applies to the product will be the new, corrected information.
Can I use any product that I buy on the website for commercial purposes?
No, products sold through the 2TTOYS Shop are for use by consumers; products sold through the 2TTOYS Shop must not be used for commercial purposes such as promotional campaigns, marketing and PR. Neither can we allow you to associate our parts with any other company's name or logo. For more details, please see LEGO's Fair Play Policy.
What if parts of these Terms and Conditions are deemed unlawful or invalid?
Should any part of these Terms and Conditions be deemed unlawful and/or invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Terms and Conditions.
What law will apply?
These Terms and Conditions are exclusively governed by Dutch law, excluding rules of public international law. Any dispute regarding a purchase in the 2TTOYS Shop will be subject to the exclusive jurisdiction of the Danish courts. As you are contracting as a consumer, this will not affect your statutory rights.