4. How are my orders delivered?

Can I pick up my oder at the Dubai ware house?

Yes you can, make an appointment with Elwin by clicking on the Whatsapp button below:

Where can I get my orders delivered?

We ship from our Dubai warehouse to: UAE, Oman, Qatar, Saudi Arabia.

When can I expect to receive my orders?

Delivery times vary and depend on the address we are delivering the orders to.You can see the estimated time of delivery in the Shipping and Handling section on 2TTOYS Shop.

Will I be charged for delivery costs?

Yes, delivery costs will be added to the prices of the ordered products. You can see the delivery costs in your virtual shopping bag and in the order review. In most cases, your order should arrive within 10 business days (Monday to Friday, excluding Bank Holidays).

How will 2TTOYS help me if I am missing a part of a LEGO set?

If your new LEGO set is missing parts or has faulty parts, LEGO replaces these parts free of charge though their Bricks & Pieces service. LEGO strives to make this free replacement available in all countries, but reserve the right to change the availability of the Bricks & Pieces service at any time without prior notice.

What if my orders are delayed?

We make every possible effort to deliver products within the estimated timescales as indicated in your virtual shopping bag and order review. However, delays can sometimes occur due to unforeseen events beyond our control. If your order is delayed, you will be informed of this as quickly as possible. You agree to let us deliver within an additional period of time appropriate to the circumstances. If we fail to deliver the products within that additional period of time, you have a statutory right to cancel your order and terminate the contract and your orders. In such cases you will, of course, receive a refund for the products that you have paid for. If you want to cancel your orders, please contact our Customer Service or see below regarding right to cancel/withdraw.

What if the products are damaged during transport?

If your products are damaged during transport, we will be responsible for such damage. 'During transport' refers to the period during transport until you or someone appointed by you, other than the carrier, have taken physical possession of the products. If you choose to return the products (regardless of the situation), you will be responsible for damage to the products caused during return transport.


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