I HAVE A DEFECT PART OR I MIS ANY PART. WHAT NOW?
If you find defective or damaged toys or defective or damaged LEGO bricks in your order, LEGO will replace them free of charge, or reimburse the costs thereof. Such cases are handled by LEGO in accordance with consumer protection laws.
Keep defective or damaged items until you have received your replacement. This is important because LEGO can ask you to send the items to their quality control department for inspection. LEGO wants to ensure that the problem does not happen again. If LEGO asks you to send an item to them, they pay the shipping costs, either in advance or as soon as you have provided them with an invoice of the shipping costs. This depends on the circumstances.